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There are dozens of different Hulu error codes and Hulu error messages aren"t always crystal clear in terms of explaining the problem. Some Hulu error codes indicate a problem with your device, others are caused by poor internet connections, and some are the result of hardware issues. You may even receive an error code if Hulu itself is experiencing service disruptions, but the message usually won"t lay it out in plain terms like that.
General Hulu Error Code Troubleshooting Tips
Hulu problems are typically caused by a poor internet connection or issues with either the streaming device or Hulu app, so most of them can be fixed by following a few general troubleshooting tips.
Unplug your streaming device and home network devices, leave them unplugged for about a minute, then plug them back in.Switch from a wireless to a wired network connection.Update your Hulu app, or try reinstalling it.Make sure your streaming device is also fully updated.
Most Hulu problems can be solved by performing those basic tasks, but an error code can help you zero in on the problem a lot better. If Hulu provided you with an error code, check out the tips below for information on how to fix your specific problem.
How to Fix Hulu Error Code 3 and 5
Hulu error code 3 usually indicates some kind of internet problem, because it triggers when the Hulu app is unable to load a show. When you get this error, it usually looks like this:
Error playing this videoSorry, we encountered an error playing this video. Please try restarting the video or select something else to watch.Error code: 3(-996)
We"re having trouble loading this right nowPlease check your internet connection and try again. Error Code: -3: An unexpected problem (but not server timeout or HTTP error) has been detected.
We"re having trouble loading this right nowPlease check your internet connection and try again. Error Code: -5: malformed data.If this problem persists, try restarting your device.
Since there is no server timeout involved, you can usually fix the problem on your end by following a few easy steps:
If your device has a sleep mode or standby mode, you need to actually shut it down. Going into sleep or standby mode is not good enough.
If error code 3 or 5 continues to persist after fully shutting down your devices and restarting them, you can try reinstalling the Hulu app and updating your device. This error code sometimes appears after Hulu pushes out a new update, so it"s important to make sure that both your app and device are up to date.
Connecting your device to your modem or router with a physical ethernet cable instead of a wireless Wi-Fi connection, or taking steps to improve your Wi-Fi connection can also help.
How to Fix Hulu 500 Error
This is a server error. When you get this error, you"ll typically see a message like this:
There was an error on this page (500 error)Sorry - We"ve encountered an unexpected error. We"ve been notified about this issue, and we"ll take a look at it shortly.
This error is most commonly experienced when using the Hulu website, but you can also get it on streaming devices. When you see a Hulu 500 error, all you can do is refresh the page to see if it loads. You can also try to stream your show with a different web browser, on a different computer, or a different streaming device, if you have one available.
It"s also important to make sure that your internet connection isn"t having problems when a Hulu 500 error shows up. Check out our guide to testing your internet connection, if you are unsure how to do this.
How to Fix Hulu Error Code 400
Error code 400 usually indicates a problem with your account information that prevents the Hulu app from working correctly on a mobile or streaming device. In most cases, you can fix this problem by either reinstalling the app or removing the device from your account.
We"re having trouble loading this right now. Check your internet connection and try again.Error code: 400
Hulu recommends that you check your internet connection when you encounter an error code 400. If possible, switch from a wireless to a wired connection, and check to see if the problem persists. If the problem is with a mobile device, move it closer to your router and try again.
Remove a Device From Your Account to Fix Error 400
If you still see the 400 error as soon as you start the Hulu app, then you will need to remove the device from your account and add it back in. Hulu customer support can do this for you, or you can do it yourself on the Hulu website.
Once you have removed the device from your account, you will need to remove the Hulu app from the device, reinstall the Hulu app, and then log in. In most cases, this will fix error code 400.
How to Fix Hulu Error Code 16 and Invalid Region Messages
Error code 16 is an invalid region code, which means that Hulu isn"t available in your current location. If you see this message when trying to use Hulu from outside of the United States, that is probably the reason.
We"re sorry, currently our video library can only be streamed within the United States. For more information on Hulu"s international availability, click here.If you"re inside the United States and believe you"ve received this message in error, please click here.
When you see an error code 16 from inside the United States, it"s usually because Hulu thinks that you"re using a virtual private network (VPN) or anonymous proxy. Even if you have an IP address from inside the United States, Hulu will block it if they believe the IP is used by a proxy service.
Turn off the VPN on Android
If you are using a VPN or anonymous proxy, and you"re located in an area where Hulu is available, then you can fix error code 16 by simply turning off the VPN or proxy. Here"s how to turn off your VPN on Android:
Delete Configuration Prodocuments
If your HTTP proxy option was already off, or you still get the error 16 message on your iOS device after turning it off, Hulu recommends deleting your configuration profiles:
If that doesn"t work, your Wi-Fi network may be using a transparent proxy. Try connecting to a different Wi-Fi network, or shut off your Wi-Fi and try streaming over your cellular data connection.
If the error 16 message goes away, then your original Wi-Fi connection is probably using a transparent proxy. Contact your network administrator for more information, or turn the proxy off if you own your own router.
How to Fix Hulu Error Code 5003
Error code 5003 is a playback error that usually indicates there is a problem with your device or the app on your device. This error usually looks like this:
Playback failureWe"re sorry, but there was an issue while playing this video.Please check your connection and try again. (5003)
The way to fix this code is to update the Hulu app, remove and reinstall the Hulu app, and make sure that the streaming device itself is up to date. In some cases, you may need to either restart or factory reset your device.
If you still experience error code 5003 after updating both your Hulu app and your streaming device, there may be a problem with the app itself. In this case, all you can do is report the problem to Hulu and the device manufacturer and then use a different device to watch Hulu until they fix the problem.
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How to Fix Hulu Protected Content Errors
There are a lot of error codes associated with protected content, including Hulu error codes 3343, 3322, 3336, 3307, 2203, 3321, 0326, and others. These codes pop up when you"re trying to watch protected content on a device that doesn"t support it, but they can also be the result of a momentary glitch.