“Paypal Sorry We Can’t Complete Your Purchase at This Time”, Meaning, Reasons And How To Fix It

See how to fix Paypal Sorry We Can’t Complete Your Purchase at This Time error message. We have analyzed the different causes of this PayPal error message and the steps to get it fixed.

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Over the years, Paypal has been a trusted financial institution for the smooth running of online payment, receiving, and sending money and it also allows merchants to set up a well-functioning merchant account. In the past decade, a large number of online marketers and companies accept Paypal as their official medium of payment.


Are there issues that could disrupt one’s attempt in making a purchase online via Paypal? Yes, there are, issues like “Paypal sorry can’t complete your purchase at this time” that can disrupt one’s attempt in making an online payment. If you have ever come across this error on Paypal and you still don’t know the meaning, reasons and how to fix it then this article will guide you. Don’t worry, it’s not a big deal.

Meaning: PayPal Sorry We Can’t Complete Your Purchase at This Time

This error often occurs when Paypal users try to make a purchase online via their Paypal account. This error could be very annoying especially for customers who are in haste to make a purchase. Many customers have experienced it either once or on several occasions.


The best description of this statement “Paypal sorry we can’t complete your purchase at this time” is that the attempted transaction was uncompleted and before any purchase can be made as at that moment, you need to fix the error. Let’s discuss the possible reasons because the root causes of the error are very important and at the same time, you will see how to fix the reasons.

Possible Reasons and How to Fix Them


1. Validation of Identity


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Paypal may decide to hinder one’s purchase if changes occur in location. What this means, in essence, is that Paypal has no way of verifying if the transaction made from an entirely different location belongs to the legitimate owner of the account. This happens mostly to travelers or when one changes location.

Besides, this error may also occur when someone else has access to one’s account and secretly wants to purchase by using the Paypal account. In this case, Paypal will block the transaction, and this results to “Paypal we can’t complete your purchase at this time”.

How to fix:

If you are the legitimate owner of the account, Paypal will ask you to answer a call from their moderators or receive a text message to your registered number. Another way to fix it is to provide the full credit card number or account number.

2. Security Model

Paypal operates a security model that monitors all payment transactions on the platform. This security model dictates whether a payment will be allowed or not. Though Paypal always tries its best to prevent criminal and fraud activities but on some occasions, a legal payment may be denied. That is not the main function of the security model.


How to fix it:

The best way to fix the problem is to directly call the Paypal support team via this number: 00014029352050. When you call this number and explain your complaint, Paypal will review your account as soon as possible.

 3. Errors Caused By Communication

Paypal is undoubtedly a very unique and complex financial institution that allows a large number of transactions to take place at the same time on the platform. About this, Paypal spends devoted time to make sure that the system works effectively and allows users to make a large number of activities on the platform.

On some occasions, issues come up and impair the system’s interaction with merchants, and these results were random error messages come from “10486

How to fix:


In this kind of situation, you have to wait till the communication error is being corrected but you won’t be able to complete the purchase until the error is corrected by Paypal moderators.

4. Denial of Funding Source

This reason appears to be like a security model; you might experience this while trying to make the purchase. This payment error can occur due to changes in funding source in the sense that changes occur either on the Paypal account or Credit Card Company. Paypal will verify the address on the Paypal account against the card being used.

If the address doesn’t match, Paypal will denial the purchase and it results to “Paypal sorry we can’t complete your purchase at this time”. However, insufficient funds in the funding source can also affect if it is a debit card.

How to fix:

You can check whether the address on the PayPal account corresponds to the address on the card, if not, edit it. Besides, you can also add a new payment source by logging into your account, click on “profile” then go to more options.


 After clicking on more options, click on “block payment” and under the payment receiving preference, find the “block payment from users who” section. You can now uncheck the “initiate payments from the pay anyone sub-tab of the send money tab” option. Finally, click “Save”. Now you are good to add a new funding source.

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